A: Once you discover quality issues after receiving the goods, please take clear photos and videos to record the defective condition, send these materials to our sales and technical team, and we will discuss proper solutions together. We recommend customers inspect goods immediately after container arrival to check package integrity, appearance and product status. If damage or performance defects are found, please do not disassemble the defrost tube without guidance from our technical team. Please record product batch number, installation environment and failure phenomenon, then send photos, videos and test data to us. Our technical team will quickly analyze the root cause of the problem. If the issue is confirmed as manufacturing defect within the warranty scope, we will negotiate solutions such as free spare parts, replacement shipment or price compensation in accordance with contract terms. If damage is caused by rough handling during transportation, we will assist you to file claims with freight forwarders or cargo insurance providers. If the problem results from wrong installation or improper wiring, our engineers will provide remote technical guidance to help you resolve the fault. We will respond to your quality claim within 24 working hours after receiving your complete evidence.
Q: What should I do if quality problems occur after receiving goods?
A: Once you discover quality issues after receiving the goods, please take clear photos and videos to record the defective condition, send these materials to our sales and technical team, and we will discuss proper solutions together. We recommend customers inspect goods immediately after container arrival to check package integrity, appearance and product status. If damage or performance defects are found, please do not disassemble the defrost tube without guidance from our technical team. Please record product batch number, installation environment and failure phenomenon, then send photos, videos and test data to us. Our technical team will quickly analyze the root cause of the problem. If the issue is confirmed as manufacturing defect within the warranty scope, we will negotiate solutions such as free spare parts, replacement shipment or price compensation in accordance with contract terms. If damage is caused by rough handling during transportation, we will assist you to file claims with freight forwarders or cargo insurance providers. If the problem results from wrong installation or improper wiring, our engineers will provide remote technical guidance to help you resolve the fault. We will respond to your quality claim within 24 working hours after receiving your complete evidence.
